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![]() ![]() If you do hang up, what happens is it starts the process all over again." Stay on the line, we will answer your call. "We want to encourage callers that when they call 911 don't hang up. "If you do happen to call 911 and the lines are ringing, it just means that there are other emergencies, other people calling in at the same time," said Kulaas. She encouraged anyone who calls 911 during an emergency not to hang up, even if the phone rings more than expected. Kulaas said the dispatch center is staffed 24/7. "So, he experienced a bit of a delay there with the call being picked up." "At the same time during his incident, when he called 911, there were other high priority emergencies being called in," said Kulaas. Kulaas said there was a reason the couple did not get to speak with a dispatcher as fast as they expected. Jessica Kulaas, South Sound 911’s education coordinator, said Derek’s wife’s 911 call was handled according to policy. Darren Moss, public information officer for the sheriff’s office, said there were several violent crimes happening early Saturday morning during the same time of Derek’s emergency. Pierce County Sheriff’s Department was the responding agency, showing up to Derek’s home several hours after the car theft occurred. ![]() ![]() ![]() "It’s just an auto theft, but if I would have had a medical emergency or the wife or my kids." At the end of the day, that’s where it was really concerning to me," said Derek. "That’s a lot of time to go without getting through to 911 and police on the way. Derek, the owner of a 1979 Malibu, filed an incident report with Pierce County Sheriff’s Office after his classic car was stolen from his driveway the morning of September 16, 2023. ![]()
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